SHIPPING AND DELIVERY
At YikiSam, each order is carefully prepared and packed with care. The following information outlines our shipping and delivery process.
ORDER PROCESSING
We aim to dispatch all ready-stock orders within 2 business days of receiving and accepting your order, unless otherwise stated on the product listing.
For pre-orders and custom orders, products will be dispatched within 2 business days after completion of the stated production timeframe.
Orders are processed during our business hours:
Monday to Friday
10:00 AM – 5:00 PM
(Excluding public holidays)
SHIPPING RATES
We are happy to ship all orders globally via Standard Shipping. We offer free shipping on orders above RM80 (West Malaysia), RM160 (East Malaysia) and RM250 (Singapore). For orders below the free shipping threshold, there will be a flat rate delivery charge as follow:
| Destination | Delivery Rates | Estimated Delivery Timeframe |
| West Malaysia | RM 6 | 1 - 3 Business days |
| East Malaysia | RM 15 | 3 - 5 Business days |
| Singapore | RM 23 | 5 - 8 Business days |
| Thailand | RM 50 | 5 - 8 Business days |
| Hong Kong | RM 50 | 5 - 8 Business days |
| Brunei | RM 75 | 5 - 8 Business days |
| Indonesia | RM 100 | 5 - 8 Business days |
| Australia | RM 100 | 8 - 10 Business days |
Please note that international shipping rates do not include customs duties, taxes, import or export fees, address correction charges imposed by the courier, or any costs associated with returned shipments. These charges, where applicable, are the responsibility of the customer and may vary depending on the destination country's regulations.
For other countries, kindly email us at yikisam@gmail.com for more details.
DELIVERY TIMEFRAMES
Domestic Deliveries (Malaysia): Once dispatched, orders are generally delivered within 5 business days.
International Deliveries: Delivery times vary depending on destination and customs processing and may take up to 3 weeks or longer.
Please note that all delivery timeframes are estimates only and commence from the date of dispatch. While we strive to meet these timelines, delays caused by courier services, customs authorities, weather conditions, or other circumstances beyond our control may occur.
DELIVERY ADDRESS
Orders will be shipped to the delivery address provided during checkout. Please ensure all delivery details are accurate and complete before placing your order. YikiSam shall not be responsible for orders that cannot be delivered due to incorrect, incomplete, or insufficient address information provided by the customer.
Customers may provide a delivery address that differs from their billing address. Should an order be returned to us due to an incorrect or incomplete address, the customer will be responsible for any applicable re-delivery charges. If the return is due to an error on our part, we will cover the cost of re-delivery. In the event that a parcel is returned to us, we will contact the customer via email to arrange re-delivery.
UNDELIVERABLE PACKAGES
Orders returned to us due to an incorrect, incomplete, or insufficient address may be treated as a return if we are unable to obtain the correct shipping information from the customer. Where applicable, we may issue a refund for the product value paid, less the original shipping charges. Should the customer request for the order to be re-shipped, all additional shipping costs will be borne by the customer.
LOST OR MISSING PARCELS
If you believe your parcel has been lost in transit, please contact us at yikisam@gmail.com within fifteen (15) calendar days from the date your order was placed.
Once the courier service has officially confirmed that the parcel is lost, we will process an appropriate refund within 15 calendar days. Approved refunds will consist of the value of the products purchased, less the original shipping charges. Unfortunately, claims submitted after the fifteen (15) day reporting period may not be eligible for a refund or replacement.
ORDER CHANGES & CANCELLATIONS
As we begin processing orders shortly after they are placed, we are generally unable to modify, edit, or make changes to an order once it has been submitted.
If you need to cancel an order, please contact us as soon as possible:
Email: yikisam@gmail.com
WhatsApp: +60 17-788 1385
While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations due to our short order processing and fulfilment timeframes.
Once an order has been dispatched, it can no longer be cancelled.